ED Patient Care

Patients visiting the Emergency Department (ED) often experience communication challenges during their care journey. Health apps on smartphones and online resources can offer powerful and personal solutions to these challenges encountered in the ED journey. Research has suggested patients believe mobile health applications could reduce cost, save time, increase convenience, and improve communication (Sikka 2012). In this project, we are engaging patient and health professional in the design, development and trial of a patient-centred ED app that will enhance care and communication.

Improving Patient Experiences in the Emergency Department bannerOur approach includes:

  • Establishing user needs from a patient and healthcare provider perspective.
  • Integrating current evidence with findings from the user needs assessment to design an app that will improve the patient ED experience from their arrival in the ED until follow up after their discharges.
  • Testing the app on a small group of users to ready for a larger trial in future project phases.

To date, we have completed a rapid lit review and are currently collecting input from patients via an online survey and focus groups. Results will be summarized in the Summer of 2016.

For more information, please contact Jennifer Cordeiro, Research Coordinator Jennifer.c@ubc.ca.